BENCHMARKING QUESTIONNAIRE Company/Organization Name Address Country - None -AfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua & BarbudaArgentinaArmeniaArubaAscension IslandAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia & HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCanary IslandsCape VerdeCaribbean NetherlandsCayman IslandsCentral African RepublicCeuta & MelillaChadChileChinaChristmas IslandClipperton IslandCocos (Keeling) IslandsColombiaComorosCongo - BrazzavilleCongo - KinshasaCook IslandsCosta RicaCôte d’IvoireCroatiaCubaCuraçaoCyprusCzechiaDenmarkDiego GarciaDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard & McDonald IslandsHondurasHong Kong SAR ChinaHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacao SAR ChinaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmar (Burma)NamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian TerritoriesPanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarRéunionRomaniaRussiaRwandaSamoaSan MarinoSão Tomé & PríncipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia & South Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSt. BarthélemySt. HelenaSt. Kitts & NevisSt. LuciaSt. MartinSt. Pierre & MiquelonSt. Vincent & GrenadinesSudanSurinameSvalbard & Jan MayenSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad & TobagoTristan da CunhaTunisiaTürkiyeTurkmenistanTurks & Caicos IslandsTuvaluU.S. Outlying IslandsU.S. Virgin IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamWallis & FutunaWestern SaharaYemenZambiaZimbabwe Street address Street address line 2 Street address line 3 City State - Select -AlabamaAlaskaAmerican SamoaArizonaArkansasArmed Forces (AA)Armed Forces (AE)Armed Forces (AP)CaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarshall IslandsMarylandMassachusettsMichiganMicronesiaMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPalauPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirgin IslandsVirginiaWashingtonWest VirginiaWisconsinWyoming Zip code Website Contact Name Title Phone Email # of Employees Expected to Participate in Benchmarking Tour General Questions How did you hear about us? What areas of our operation do you wish to see? What are you hoping to get from this visit? What market(s) do you serve? What do you feel your company's strengths are? Introduction to your Business How long has your company / local facility been in business? How many employees do you have at your facility? Do you have a full service organization? (Sales/Marketing, Engineering, Manufacturing, Quality, Service) What is your major product line? Do you service an after-market business? Aerospace Contracting or Benchmarking Are you an Aerospace or Government Contractor or are you benchmarking any Aerospace or Government Contractors? Are you a supplier to the general aviation industry? Do you produce FAA certified parts? Goals and Objectives Does your company have established Goals and Objectives? Who determines what they are and how are they communicated? Customer Satisfaction What is your method to measure customer satisfaction? Safety Do you have a safety program based on industry standards? Quality What type of Quality System do you have in place? Do you have an independent 3rd Party to audit and evaluate your system? (ISO? QS? AS? FAA? DCMC?) How are flow interruptions and quality issues reported / escalated? Who responds? How do you measure the process? Delivery What is your metric to measure delivery performance? Lean Operations Are basic Lean Techniques practiced and apparent at your facility? Do you have standard work, and how is it practiced and communicated in manufacturing areas? Do you utilize consumption based replenishment systems? How do you manage shift transition / communication? Leadership and Teamwork Do you have a method to measure Leadership and Teamwork? Training Do you have a formal training program in place for manufacturing / Administrative (professional) employees? How many hours of training do you provide per employee in a year? How are operators trained / qualified? Are they certified? Do operators “flex” in the line flow? Suppliers Do you have a supplier rating system? Do you use VMI (Vendor Managed Inventory)? Testing Do you have internal test capabilities? Dynamometers, Material Testing, Microscopes? Do you have a process to control the configuration of designs? How is this process managed? Sharing/Reciprocity If you could name 2-3 things that you feel your company is excellent at, what would they be? Would you be willing to provide a presentation to Lycoming team members on one of these topics during a visit to Lycoming? Would you be willing to host a reciprocal benchmarking tour for Lycoming team members? We have no intention to inquire or obtain any of your company’s proprietary information. Please do not disclose any of your proprietary information to Lycoming Engine representatives. Should a question pertain to your proprietary information, please do not respond. Thank you for your consideration. CAPTCHA
